TexasKayakFisherman.com est. 2000

Kayak fishing the Lone Star State...

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By Tagdog
This is not BTB but I wanted to get this off my chest. First off I think Roy's for the most part is an awesome store. They have an amazing stock of merchandise. Sometimes when everyone else is out of Ribbon fish, Roy's might have them. I personally never felt they were the friendliest folks in town, but so what, they got what you need. But as of now, I will probably still shop there but they will be my very last choice and if I can prevent it I will not give them my business.

Here is why, Ill break it down in bullet points:

1) In October 2018 I bought a Viking Profish Reload. Love it! I had put it on Lay Away, and made several payments on it by phone and Credit Card.
2) I talked to Zach mostly who was really nice and helpful. (Once when I called in the summer when trying to pick color I talked to someone else and I asked what colors they had and was told"I don't know Dude you have to come in and look" WTF! Oh well I wanted they Kayak, no big deal.
3)Picked up Kayak in October and my wife was with me. She found something in the store she wanted as a Christmas present for her brother and she talked to Zach, not to my knowledge about buying me a second Tackle Pod for Christmas! What an awesome gift!, I had no idea. Zach did not have any but he got one from Ryan the distributor, still not my knowledge.
4) Just before Christmas, Zach called my wife. Said Tackle Pod was in. My wife gave him a credit card and asked to ship it.
5) Okay says Zach, we will ship but only to your home address where your credit card is at. We will not ship to your business just down the road with the same zip code.
6) My wife says"It's Christmas. I don't want my husband to see it or for it to get stolen off my porch. Zach says "Not our problem" "My manager says no"
7)My wife says that's crazy, you know who we are and Amazon does it all the time. Zach says "It's not happening"
8)My wife says "Shove it up your ass, I'll never buy anything from you again.
9) My wife calls a guy in Florida who ships the Tackle Pod, no problem. I got a second Tackle Pod! Yeah!

Roy's apparently does not give a crap about their customers!
User avatar
By Kirk B.
If you're rude or disrespectful to me, I *might* let it go.
If you're rude or disrespectful to my wife, F you, the horse you rode in on, and its saddle.
I'm with you on this one.

Kirk B.
By Longliner
It's just a policy they have. If I owned Roy's bait & tackle I would put up a sign saying no freaking socialist libitards allowed. And that would be my policy.
User avatar
By niswanger
Longliner wrote:It's just a policy they have. If I owned Roy's bait & tackle I would put up a sign saying no freaking socialist libitards allowed. And that would be my policy.

And it wouldn't affect his base one ounce. Might stifle some growth?

I went to Roy's one time about 8 years ago just because.

User avatar
By Ron Mc
I got real good service over the phone once ordering some discontinued Lew's reel parts.
In fact, my very oldest and highest mileage Lew's is only working because Roys bought up that parts inventory.
User avatar
By Prof. Salt
Life and business would be so much easier if we didn't have to deal with scams and thieves seeking to take advantage of others. Unfortunately responsible businesses have to take steps to protect themselves and their customers. If Roy's refused to ship to an address different than the one on the card it's probably because they have experienced theft via a similar method in the past. Identity thieves would, of course, want to ship to an address they control rather than the address affiliated with the stolen card. It seems to me that Roy's was just trying to serve their customer while protecting themselves and the card holder. It made things less than ideal for your wife to collect the present without your knowledge, but speaking ill of a business for holding to a policy that protects themselves (and the card holder) doesn't seem right. Small businesses are difficult to run and grow, and I know from 35 years of dealing with Roy's that they work very hard to provide good service ...and they're impressively good at it most of the time.

I'm glad your wife found a different business that offered a way to ship the way she wanted!
Last edited by Prof. Salt on Wed Jan 09, 2019 1:46 pm, edited 1 time in total.
By boricualouie
Wow! That's kind of weird! I went there on my way to pinns and I got there a bit after hours so I pulled into the parking lot and got out and went to the door and Roky meet there and he opened the door for even though it was after closing time ,he let me in to get some lures and leader materials, he even gave me a tour of the place because it was my first time there.
User avatar
By IrishSharker
I’ve spent 5-6 years dealing with Roy’s on a monthly to weekly bases. They have everything you need, decent prices, and they do try and help if not too swamped. With that said it can be kind of clickish if your not part of the whole Facebook local cool group. Overall I love the store of Roy’s but the employees can be a lil too cool for school. I personally don’t see your problem worth this whole write up tho. Just don’t shop there

Sent from my iPhone using Tapatalk
By Longliner
Facebook really? I guess if you need to feel like you belong and Facebook floats your boat, I guess there's worst places to spend your time.
User avatar
By Tagdog
I probably should not have posted this. I told myself a long time ago that I would only post positive stuff on forums. So, I apologize. I was very irritated at the time. As Prof. Salt pointed out they were trying to protect themselves. I understand that, but they knew who we were. It was a stupid decision on there part. I will probably still shop there. And this is the last negative post for me. Next post will be with a picture of a fish or telling someone Nice Job! tight Lines!
By Lee kovarik
I under stand the responses of those saying that this is Roys being “careful@ and “protecting you and them,” from those scammers and people stealing your identity. However, corpus has a lot of military personal “flying” around. A lot of “us,” maintain a “home of record” and do not updat several of our accounts from that due to how often we move. So what, I make an order that need to be shipped and you’re goin to mail it 1/2 way around the country? This is not only good customer service it’s a lot of crap. You worked with the husband, you actually met and talked to the wife and was able to variety who they were, yet still wouldn’t come to terms that some times people send things to locations not the same as their billing address. I buy Christmas gifts online for family members in different states via amazon, and I sent it there gift packed and on holidays, wrapped. So this excuse is just that, an excuse, and a piss poor job.
I have also had poor expierence of their customer service.
I have been shopping around for a few months looking to purchase a medium end bait cast reel ($200+ price range) and I always shop around for the best deal. And when I find that deal, I always prefer to give the local business an opportunity to make the sale before I start to expand to places like docks or academy, and then if all else fails, purchase at the online store.
Now, not only does Roy’s not price match, but the full out LIE to Troy to “Trick” you into paying more for their product. My proof...
Shopping for a real. Lews custom inshore, lefbhand retrieve. Msrp $200. I was/am interested in this reel. I foun the reel online at a store for $163.58 and $163.58 at alpine outdoors and cut al arms. Vital arms also offers a 5% military discount and free shipping (not sure about alpine outdoors because I didn’t ask). Now I went to Roy’s knong they do not offer a military discount, but just seeing if they would come close to price matching. Nope. On top of that the person behind the counter, and the person working on the reels (all employees of Roy’s) told me that if I were to purchase a LEWS reel for less that the “suggested retail price,” I WOULD void their warranty. (Along with other brands).
This smelling a little fishy (pun intended) I decided to do some research. By searching the company online I read through lews 1 yr reel warranty. No mention of a suggested retail price, only information on prices, is that you will only be reimbursed up to “your original purchase price.” So still curious, I decided to call lews directly and talk to their waranty division. Now just from talking briefly to this company, they had service with a smile... all over the phone.
So after explaining the situation to the person on the phone, they told me that no, that is not correct. They stand by their product and always look forward to any opportunity to better serve their customer.
Now, to me that’s shady and wrong for Roy’s to do. You can’t say it’s anything but them just trying to “bullying” a customer into purchasing their product. On a day and age where in internet is putting businesses out of business, I always do my best to support local businesses. And I will continue to do so. And I will continue to shop at Roy’s. But that doesn’t mean I will make all my final purchases there. Because of their large selection I was able to find what reel I ultimately ended up with and was able to go hand on with it and see how it felt, before I bought. That’s the great expierence of purchasing in person... things you can never expierence online. So sadly, with toys proceed with caution... but still proceed. They have the larger selection (as I have state many times) and carry things even academy and dicks do not carry.
I know this is a business and they are in business to make money. But they have lost money from that. Now idk what they pay for the reel, but thatvas a customer is not my problem. Nor is it a concern when I can find it some where else for less. I am here to make money myself. To save when I can.
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